Technical Service Manager
Job by Abulkase Plc

Job Description

Be responsible for the overall planning, coordinating, implementing and evaluating after sales services of the company; plans daily and weekly support activities; ensures service requests are accomplished on time with required quality and customers’ satisfaction; supervise and evaluates the performance of staff, coaches and provides technical support as required; ensure that all the necessary tools and other materials are available for the work; prepare periodic reports.

1.3. Detail Duties and Responsibilities

• Plan, assign, supervise and participate in after sales service of the company.
• Support and assist customers during the installation of a standard product, by answering questions and giving advice about the products and the installation
• Give technical information and technical advice to both customers and the internal organization
• Take, process and check orders for whole goods and spare parts
• Handle and judge complaints, warranty claims and returned parts according the company’s guidelines
• Provide information to the company’s management in regard to customers, orders and technical issues
• Responsible for technical documentation and for the information flow from and to the work unit
• Refer and technical document of the imported item
• Organize On the job training and also participate the training from manufacturer
• Replace colleagues in case when absent or when otherwise required
• Develop and build strong links with customers
• Communicate regularly Sales Manager to establish contracts and identify service revenue opportunities
• Monthly report and analysis of customer satisfaction, in regard to claims, delivery performance etc.
• Perform other related duties and responsibilities.

Job Requirement

• BSc Degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or Electro Mechanical Engineering and
• 8 years of experience in mechanical service or maintenance or related technical support.

How to Apply

All interested and qualified applicants may send updated CV via email [email protected]        

Only short listed applicants will be contacted