Manager, Operations & Client Care
Job by Segon Marill International Movers PLC

Job Description

Key Responsibilities

Work closely with the operations & client care manager, the Team Leader will coordinate and lead the efforts of the staff under his supervision to achieve daily/monthly/quarterly KPIs. Among others, his/her responsibilities are:  

• Develop, Cascade and communicate the strategic and operational plan of the department and evaluate continual Department performance
• Maintain continuous lines of communication keeping the General Manager for sales, operation and client care department informed of all critical issues.
• Keeps the GM for sales, operation and client care appraised of unique situations and problems encountered.
• Oversees and participates in providing direct supervision to operation officers
• Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends appropriate service and staffing levels in compliance with company policies.
• Reviews all site work to verify compliance with all applicable plans, procedures and governing cods.
• Inspects and diagnoses problem to determine corrective actions/repairs in all operational activities.
• Coordinates with marketing personal and warehouse personal to identify correct materials, parts assemblies and requirements for a variety of requisitions needed for the job.
• Selects trains motivates and evaluates assigned personnel; provides or coordinates staff training, works with employees to correct deficiencies; documents and provides discipline as need and recommends terminations.
• Interprets, applies and evaluates assigned personnel; provides or coordinates staff training; works with the employees to correct deficiencies; documents and provides discipline as needed and recommends termination.
• Reviews and approves operational follow –up tables
• Responds to emergency site intervention towards government offices such as but not limited to customs as required.
• Assists in developing cost estimates, budgets, correspondence, and status reports related to operations.
• Determines any changes in programs or operational that are required by complex regulations, plans establishes procedures, national standards, etc.…..
• Ensures that the responsibilities, authorities and accountability of all direct reports are defined and understood. leads, directs, and communicates with the staff to keep them informed and motivated
• Monitors and approves draft invoices and close operational files after ascertaining all required documents are attached to the file
• Interprets the terms of various contracts and ensure internal compliance with those terms.
• Maintains excellent customer/client methods of communication to permit efficient problem resolution and acceptance of new services or programs.
• Helps to develop, implement, monitor, and manager safety/environmental programs, policies, and procedures.
• Develops and recommends changes to a wide variety of related directives and manuals.
• Demonstrates consistent skills in structuring assigned actives, regulation compliance, teamwork and communications, operating efficiencies, handling of client changing needs, decision making, and analyzing and solving typical operational problems.
• Monitors work in progress for adherence to client, safety standards and directives.
• Assists in business development and growth of the company.
• Evaluate staff performance and manage employee appraisals
• lead daily operation activates related meetings
• leads monthly operation review meetings with operation team
• Request & arrange cross-functional meetings as need be
• Oversee, direct, and organize the work of the operations teams.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Ensure staff member receive timely and appropriate training and development.
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities and conduct performance appraisals.
• Mentor and develop staff using a supportive and collaborative approach; assign to accountabilities; set objective
• Upgrade and implement an appropriate system of polices, internal controls and procedures.
• Plan, coordinate, and execute the annual budget process for the operation and client care wing
• Prepares and present monthly operational progress reports
• Work in line either he product or service mission; vision and values of SMIM
• Carry out similar to the above activities whenever instructed by the general manger.

Job Requirement

• Bachelor's Degree in Logistics and Supply Chain Management, Economics, Marketing Management, Business Administration or related fields with 5 years relevant experience"
• Strong background and work experience n Logistics and Supply Chain
• Excellent communication skills both verbal and written
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style.
• Budget development and oversight experience
• Excellent people manager, open to direction and Collaborative work style and commitment to get the job done"
• Certificate of training attendance on communication skills; customer handling techniques, Basic Managerial skills and Ethiopian Customs regulations and procedures

How to Apply

All interested and qualified applicants may send updated CV via email [email protected]

Only short-listed applicants will be contacted.