MANAGER, CALL CENTER DIVISION
Job by ENATE BANK

Job Description

Essential Functions

• Responsible for planning, developing, and managing the overall cell-center operations.
• Manage employees and deliver an exceptional customer experience to existing and new customers for better performance and improved service quality.
• Oversee call center supervisor and ensure all call center attendance provides high-quality service.
• Regular evaluate staff effectiveness and performance
• Analyzed call center data and prepared repost for Director/ senior management.
• Coach and motivate team members to provide best-in-class customer service.
• Goals should be put in place regarding the cell center's daily operation in collaboration with other management team members.
• Oversees quality control and implements any necessary corrective action to help ensure consistent application of policies, and procedures pertinent to the call center.
• Anaering respective questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by respective.

 

Job Requirement

BA/MBA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, Management, and any other related fields with 8.5/6.5 years of experience in a relative field, preferably in the banking industry, of which at least 2 years as relevant senior officer postion.

 

Place Of Work:- Addis Ababa

 

How to Apply

N.B:- 

• Salary: as per the Bank's Scale.
• Only short-listed candidates will be communicated.
• The Bank has the right to cancel the post advertised.
• Interested applicants fulfilling the above requirement are invited to submit their application only online through https://evacany.enatebanks.com/#/vacancy until November 01, 2024