Job Summary
Posted:
Oct 28,2024
Deadline:
Nov 01,2024
Category:
Accounting and Finance
Location:
A.A
Career Level:
Senior Level (5+ years experience)
Salary:
Negotiable


Job Description

Essential Functions

  • Responsible for planning, developing, and managing the overall cell-center operations.
  • Manage employees and deliver an exceptional customer experience to existing and new customers for better performance and improved service quality.
  • Oversee call center supervisor and ensure all call center attendance provides high-quality service.
  • Regular evaluate staff effectiveness and performance
  • Analyzed call center data and prepared repost for Director/ senior management.
  • Coach and motivate team members to provide best-in-class customer service.
  • Goals should be put in place regarding the cell center's daily operation in collaboration with other management team members.
  • Oversees quality control and implements any necessary corrective action to help ensure consistent application of policies, and procedures pertinent to the call center.
  • Anaering respective questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by respective.

 

Job Requirement

BA/MBA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, Management, and any other related fields with 8.5/6.5 years of experience in a relative field, preferably in the banking industry, of which at least 2 years as relevant senior officer postion.

 

Place Of Work:- Addis Ababa

 

How to Apply

N.B:- 

  • Salary: as per the Bank's Scale.
  • Only short-listed candidates will be communicated.
  • The Bank has the right to cancel the post advertised.
  • Interested applicants fulfilling the above requirement are invited to submit their application only online through https://evacany.enatebanks.com/#/vacancy until November 01, 2024